Refund policy

Returns

We do not accept returns due to the perishable nature of our products. 

However, we do offer refunds and exchanges where certain conditions have been met.

Refunds or replacements for late, missing or damaged products

Refunds

We are able to provide a refund or a replacement product if the delivery of one of our products is late, or it is missing/has not been delivered. 

To initiate a refund, please contact Info@wildfish.co.nz with your order number.

If we approve a refund, this will be processed and a refund will automatically be applied to your original method of payment. Please allow 3-5 business days for this to be processed.

Replacements

We are happy to replace products bought from our online store if they arrive damaged or do not meet your expectations. If you need to arrange a replacement order, please send us an email at Info@wildfish.co.nz with your order number.