Frequently Asked Questions
Got a question? Check out our FAQS below. If you still can't find what you're looking for, get in touch with us through the form at the bottom of the page.
Our Fish
Our fish is super fresh! We are a small, family owned company, so
our boats go out for short trips to ensure they only catch what we need. This
means we can guarantee the freshness of our fish and ensure it is sent out the
same day it comes in.
We currently pack your fresh fish into recyclable
"Chilltainers" with reusable ice packs to ensure your fish stays cold
throughout its journey. We are constantly testing new sustainable
packaging.
When orders have been packed up, they are sent via courier for overnight
delivery. You will receive an email notification with tracking details once
your order has been collected.
Yes, we deliver to rural addresses for no extra charge. However, please
allow an extra day for delivery. We pack rural deliveries with extra ice to
ensure the fish stays fresh across the extra delivery time.
Yes, because all of our fish is sent out fresh you can safely freeze
what you don’t use initially.
All of our fish is caught under the New Zealand Quota Management System. We are a small company, so prefer to focus on just catching what we need to supply our customers. Preserving our oceans for future generations is a core value of Wildfish.
Ordering
Order by 10am for delivery the next day.
We send all orders out on an overnight courier, so you can expect
delivery the next day (so long as you order before 10am)
Please email us to change any order you have placed and we will do our
best.
There is no minimum value or weight for orders
Delivery
Our couriers will deliver your fish to your home. If you are not home,
they will leave it on your doorstep
If you haven’t received your delivery, please contact us so we can get
it sorted. More information is on our returns page
We process orders Monday to Thursday, which means delivery Tuesday to Friday.